Do you have a Complaint or Concern about Catalpa, its staff or operations?
This is an independent third party complaints mechanism to help you report your complaint or concern
Phone
1300 30 45 50 – Australia
Send an email to: [email protected]
Make a report via your smartphone.
Post
Attention: Catalpa, c/o Stopline, PO Box 403,
Diamond Creek, VIC 3089, Australia
NRS - National Relay Service
The NRS is a vital service that allows people who are deaf, hard of hearing or have a speech impairment to make and receive phone calls.
Independent Third-Party Complaints Mechanism Regarding Catalpa
This website is part of the service provided by Stopline Pty Ltd to Catalpa personnel, partners, community members involved in Catalpa’s projects and other stakeholders to enable the reporting of any issue that may adversely affect Catalpa or its people or reputation.
This website offers a range of methods to report your concern or complaint, including by phone, email, or post.
Further information on the sorts of matters that should be reported and the ways that they can be reported are found throughout this site. We encourage you to explore this site, where you will find access to the Catalpa Code of Conduct and answers to some of the most frequently asked questions about the service provided to Catalpa by Stopline and how it works.
Catalpa International (Catalpa) is committed to the highest standards of integrity and ethical conduct and professionalism in all its activities. Catalpa encourages the reporting of any instance of suspected unethical, illegal, fraudulent or otherwise improper conduct involving Catalpa; and will ensure that any person making such a report can do so without fear of adverse action.
Sometimes reporting a concern or complaint is referred to as ‘whistleblowing’. To facilitate whistleblowing, Catalpa now provides access to Stopline through this website. Stopline is a confidential, independent provider of whistleblowing services who will take full details of your concerns via telephone, mail, email or this website. It is also important to remember our program enables individuals to maintain anonymity should they so desire. Stopline is available to all Catalpa personnel, community members involved in Catalpa programming, partners and other stakeholders. Translation services can be provided if requested.
As well as the disclosure process, the website provides access to our Code of Conduct, Whistleblower Policy and other key policies, and answers to some of the most frequently asked questions for your reference.
If there has been any violation of Catalpa policies or misconduct, please do let us know. We are committed to accountability, transparency and good conduct. Accordingly we will take complaints and concerns seriously and handle each matter with fairness and impartiality.